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Frequently Asked Questions - FAQ

Who is this service for?

For adults and seniors who want help with daily tasks, errands or organizing their space, in a calm and respectful environment.

What services are offered?

  • Groceries and errands

  • Picking up medications at the pharmacy

  • Returns and exchanges

  • Miscellaneous purchases

  • Post and parcels

  • Organization and decluttering

  • Kitchens and pantries

  • Wardrobes and storage spaces

  • Paper and documents

  • Creative or hobby supplies

  • Assistance with non-medical daily tasks

  • Accompaniement (certain conditions apply)

What does basic technology support include?

Simple and patient help with smartphones, tablets and computers * This service does not replace professional IT support *:

  • Understanding the basic functions

  • install or remove applications

  • Camera operation (photos, videos)

  • Help with emails, online forms and printing

  • Basic parameter adjustments

  • Use the GPS function

What services are not offered?

  • Medical care or assistance with personal hygiene

  • Medication management

  • Childcare

  • Emergency services

  • Heavy cleaning (complete bathrooms, deep cleaning)

  • Hazardous environments or situations of extreme accumulation

  • This service focuses on assistance, organization, and light maintenance related to the tasks performed. It does not replace a housekeeping service.

Do you offer transportation?

Yes. Transportation can be provided as needed (errands, appointments, etc.).

The support provided is strictly non-medical. I do not participate in consultations, medical care, or medication management.

What are the rates?

$40/hour, taxes included (1 hour minimum, charged by the hour)

  • Monthly packages available (one visit per week)

  • First visit: $30 taxes included for 1 hour (for a limited time)

How does payment work?

  • Hours are paid after the visit (cash, Interac e-Transfer, debit, credit)

  • Shopping expenses (groceries, pharmacy, etc.) are paid in advance by Interac e-Transfer or cash.

  • Receipts are always given

What is the cancellation policy?

24 hours' notice is required.
Late cancellations may incur minimum fees.

In which sectors do you offer your services?

  • Gatineau (Gatineau, Masson-Angers, Buckingham)

  • Petite-Nation (Ripon, St-André-Avellin, Papineauville, Plaisance, Thurso)

How do I make an appointment?

By phone or text at 819-598-3128.

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